Payment Technical Support Specialist

1 dzień temu


Gdańsk, Pomerania, Polska GR8 Tech Pełny etat
About the Role

We are seeking a highly skilled Payment Technical Support Specialist to join our team at GR8 Tech. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting for our payment systems.

Key Responsibilities
  • Customize and launch new payment methods, features, and projects;
  • Technical troubleshooting and logs parsing for integrations, transactions, product features, and user flow on client websites;
  • Customize new projects and client brands;
  • Create requests for improving or developing our products, escalate technical issues to responsible teams and partners, and control the results of resolving;
  • Create and support documentation about projects and merchants;
  • Generate alert-rules in microservice application Prometheus.
Requirements
  • Higher education;
  • Basic knowledge of English;
  • 1.5+ years in the online payment industry;
  • Technical experience with transaction flow and payments integrations;
  • Strong analytical skills for investigating and resolving complex situations;
  • Able to multitask effectively and absorb information quickly.
Desirable Skills and Personal Features
  • Service and result-focused;
  • Proactive position and attitude with focus on business needs;
  • Strong communication and negotiation skills;
  • Team-player/independent worker;
  • Ability to make quick decisions and deal with heavy workload;
  • Attention to details;
  • Stress resistance.
What We Offer

Benefits Cafeteria:

  • Sports compensation;
  • Medical coverage;
  • Psychological support;
  • Home-office coverage.

Work-life:

  • Remote work, Coworking compensation;
  • Childcare budget;
  • Maternity leave;
  • Paternity leave;
  • Additional 2 days for family events.

Our GR8 Culture:

  • Open feedback and transparent direct communications;
  • Growth and development: better every day;
  • High tolerance to experiment and mistakes;
  • Supportive friendly environment.


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