Payment Technical Support Specialist
1 dzień temu
We are seeking a highly skilled Payment Technical Support Specialist to join our team at GR8 Tech. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting for our payment systems.
Key Responsibilities- Customize and launch new payment methods, features, and projects;
- Technical troubleshooting and logs parsing for integrations, transactions, product features, and user flow on client websites;
- Customize new projects and client brands;
- Create requests for improving or developing our products, escalate technical issues to responsible teams and partners, and control the results of resolving;
- Create and support documentation about projects and merchants;
- Generate alert-rules in microservice application Prometheus.
- Higher education;
- Basic knowledge of English;
- 1.5+ years in the online payment industry;
- Technical experience with transaction flow and payments integrations;
- Strong analytical skills for investigating and resolving complex situations;
- Able to multitask effectively and absorb information quickly.
- Service and result-focused;
- Proactive position and attitude with focus on business needs;
- Strong communication and negotiation skills;
- Team-player/independent worker;
- Ability to make quick decisions and deal with heavy workload;
- Attention to details;
- Stress resistance.
Benefits Cafeteria:
- Sports compensation;
- Medical coverage;
- Psychological support;
- Home-office coverage.
Work-life:
- Remote work, Coworking compensation;
- Childcare budget;
- Maternity leave;
- Paternity leave;
- Additional 2 days for family events.
Our GR8 Culture:
- Open feedback and transparent direct communications;
- Growth and development: better every day;
- High tolerance to experiment and mistakes;
- Supportive friendly environment.
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