Payment Technical Support Specialist

1 dzień temu


Gdańsk, Pomerania, Polska GR8 Tech Pełny etat
About GR8 Tech

GR8 Tech is a global product company that provides innovative, scalable platforms and business solutions for the iGaming industry.

We have a great experience: GR8 Tech platform successfully handles millions of active players and offers best practices to develop and grow in the gambling industry.

We develop complete tech coverage for gambling businesses worldwide, including iGaming platform solutions, consulting, integration, and long-lasting operation services.

About Your Key Responsibilities and Impact
  • Customize and launch new payment methods, features, and projects;
  • Technical troubleshooting and logs parsing about integrations, transactions, product features, and user flow on clients' websites;
  • Customize new projects and clients' brands;
  • Create requests for improving or developing our products, escalate technical issues to responsible teams and partners, and control the results of resolving;
  • Create and support documentation about projects and merchants;
  • Generate alert-rules in microservice application Prometheus.
Essential Professional Experience
  • Higher education;
  • Basic knowledge of English;
  • 1.5+ years in the online payment industry;
  • Technical experience with transaction flow and payments integrations;
  • Strong analytical skills for investigating and resolving complex situations;
  • Able to multitask effectively and absorb information quickly.
Desirable Skills and Personal Features
  • Service and result-focused;
  • Proactive position and attitude with focus on business needs;
  • Strong communication, negotiation skills;
  • Team-player/independent worker;
  • Ability to make quick decisions and deal with heavy workload;
  • Attention to details;
  • Stress resistance.
What We Offer

Benefits Cafeteria:

  • Sports compensation;
  • Medical coverage;
  • Psychological support;
  • Home-office coverage.

Work-life:

  • Remote work, Coworking compensation;
  • Childcare budget;
  • Maternity leave;
  • Paternity leave;
  • Additional 2 days for family events.

Our GR8 Culture:

  • Open feedback and transparent direct communications;
  • Growth and development: better every day;
  • High tolerance to experiment and mistakes;
  • Supportive friendly environment.


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