Spare Parts Technical Support Specialist
1 dzień temu
About the Role
We are seeking an experienced and self-motivated Spare Parts Technical Support Engineer to join our team at Hiab, a global leader in the industry.
Key Responsibilities
- Provide expert technical support for spare parts enquiries, ensuring the best possible customer experience.
- Collaborate with the service network to identify the right spare parts and retrofit kits, driving customer satisfaction and efficiency.
- Handle customer requests via JIRA, utilizing E-Commerce platform, SAP ERP system, Windchill, Product Data Management Link, and C-Service.
- Contribute to process improvements, proposing solutions to reduce ticket numbers, enhance customer satisfaction, and optimize team workflows.
- Support the service team in service and circular letters from Product Support.
Requirements
- Relevant education in Electrical, Hydraulic, and/or Mechanical Engineering.
- At least 3 years of experience in a technical/commercial role in a service environment.
- Proficiency in Product Data Management and ERP systems is an advantage.
What We Offer
- A dynamic and international work environment.
- A comfortable workplace and friendly atmosphere.
- Medicover Healthcare package.
- UNIQA Insurance for life.
- Hybrid working system.
- Co-financing parking.
- Office located 5 minutes from SKM train station.
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