Customer Service Representative

1 dzień temu


Gdańsk, Pomerania, Polska TN Poland Pełny etat

We are searching for an experienced Customer Service Representative to join our team at TN Poland. In this role, you will be delivering top-notch customer service through various communication channels.

Main Responsibilities:
  1. Initial incident identification and creation of a ticket in the ITSM tool.
  2. Trend analysis of calls to detect potential outages.
  3. Making callback arrangements for unreachable customers and their inquiries.
  4. Reporting noteworthy trends to L2/TL for verification purposes.
Necessary Qualifications:
  1. A minimum of 0-2 years of experience in IT Support or Customer Service within a multinational corporation.
  2. Proficient in both English and Hungarian languages.
  3. Strong analytical and customer-facing skills.
  4. A collaborative mindset when working with colleagues from various departments.
Employee Perks:
  1. An adaptable benefits package tailored to meet individual preferences.
  2. Luxmed medical insurance for employees and their families.
  3. Generali life and disability insurance policy.
  4. The TN Poland pension fund provides competitive investment options.
  5. Social benefits including holiday pay and kindergarten subsidies.
  6. Cultural events fostering team unity.
  7. The Employee Referral Bonus Program rewards successful referrals.
  8. Assistance with relocation expenses.


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