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Customer Service Representative

2 tygodni temu


Gdańsk, Pomerania, Polska Hempel Paints Kuwait Company W.L.L. Pełny etat

We are looking for a Customer Service Representative to provide exceptional customer care experience and serve as an important point of contact between customers and internal stakeholders.

About the Role

The ideal candidate will have strong analytical and problem-solving skills, with a minimum 1 year experience in Customer Service or a similar role. Good English language skills – oral and written – are required, and proficiency in using Microsoft Office is also necessary.

The successful candidate will be responsible for end-to-end cross-border sales order management in the ERP system, including facilitation of on-time delivery, product substitutions and invoicing. They will also handle return orders, communicate with customers, support data management, and interact with the commercial organization on orders.

Additionally, the candidate will drive resolution of non-technical customer complaints, demonstrate good knowledge of other languages (Scandinavian, German, Dutch or other European languages), and possess technical background if possible.