Senior Planning Manager

7 dni temu

Katowice, Silesia, Polska Genpact Pełny etat

Genpact is a global professional services and solutions firm dedicated to delivering outcomes that shape the future of business. Our team of experts is driven by a passion for innovation, a commitment to excellence, and a relentless pursuit of value for clients. With a deep understanding of the industry, we serve leading enterprises, including those on the Fortune Global 500, with our expertise in data, technology, and AI.

The role of Planning – Senior Manager – English – On site Katowice involves overseeing the day-to-day planning operations of the team. This includes prioritizing tasks, setting up the team's structure, and ensuring the delivery of required results to drive business impact.

The responsibilities of this role include:

  • Ensuring the team carries out processes as per the agreed solution design and engagement framework
  • Achieving contractually agreed KPIs and SLAs
  • Sharing and implementing best practices across teams
  • Carrying out transformation initiatives and projects to deliver business impact
  • Acting as the primary point of contact for process escalations
  • Ensuring team members have operational resources and knowledge, and are deployed to operations
  • Presenting performance indicators in internal operational reviews, analyzing data and trends, and implementing continuous improvement based on Lean and Six Sigma methodologies
  • Ensuring team members are aware of KPIs and adhering to the Smart Opex Framework, distributing and publishing results through Visual Management, and adhering to Front Line Manager dashboards process
  • Successfully graduating the training plan attached to the position and the tasks
  • Performing monthly, quarterly, and yearly individual appraisal discussions with team members
  • Proposing action plans, coaching, and mentoring sessions for team members, talent development sessions, and career development sessions

In this role, you will have the opportunity to:

  • Strategize, influence, communicate, and execute complex initiatives to generate productivity and business impact
  • Lead a large team towards meeting agreed SLAs
  • Bring external and internal data insights into the process
  • Work in a multicultural and diverse environment with employees from over 30 countries

Genpact offers a range of benefits, including:

  • Attractive salary
  • Stable job offers - employment contract
  • Professional trainings and career development opportunities
  • Free access to our award-winning learning platform
  • Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, and biking policy

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