Senior Client Relations Specialist

3 dni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat
Job Description

We are seeking a highly skilled Junior Card Dispute Specialist to join our team at Majorel Poland Global.

Your primary responsibility will be to handle case investigations, customer communications, and collaborate with various internal teams. You will be working with a range of stakeholders, including customers, colleagues, and external partners.

Main Responsibilities:

  • Manage case handling and normal production tasks.
  • Handle errors, perform corrections, and investigate root causes.
  • Translate local language communications to English.
  • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
  • Support customers in minimizing losses related to third-party fraud with payment cards.
  • Report incidents in your area and maintain compliance in all actions.

Requirements:

  • Fluent in German and English (speaking and writing). Proficiency in French or Italian is a plus.
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way would be an asset.
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
  • Previous experience with payment products/card industry or services would be an asset.
  • Relevant educational background, Financial, Commercial, legal. Level: Bachelor or similar would be an asset.
  • Experience in customer service or BPO environments would be an asset.
  • Good communication, cooperation, and networking skills.
  • Positive attitude and high work ethic.
  • Ability to organize and prioritize tasks effectively.
  • Ability to adapt to change, showing flexibility and resilience.
  • Analytical mindset and strong problem-solving skills.
  • Proficient in IT (MS Office 365).
  • Team player with an understanding that teamwork is essential for success.
  • Commitment to maintaining compliance in all actions.

Benefits:

  • Work from home.
  • Mobile phone/Internet subsidy.
  • Trainings and courses.
  • Sports benefits.
  • Entertainment events for employees.
  • Medical insurance.
  • Pension scheme (PPK).
  • Competition Award.
  • Life, accident & critical illness Insurance.
  • Paid Sick Leave.
  • Referral bonus.
  • 20/26 days of holiday.

  • Senior Client Support Specialist with Multilingual Expertise

    2 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Job Title: Senior Client Support Specialist with Multilingual ExpertiseWe are seeking a highly skilled Senior Client Support Specialist with expertise in multiple languages to join our team at Antal Sp. z o.o. in Krakow.About the Role:As a Senior Client Support Specialist, you will be responsible for providing exceptional support to our clients across...

  • Senior Client Support Specialist with Multilingual Expertise

    2 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Job Title: Senior Client Support Specialist with Spanish, Italian, German, Dutch, Norwegian or SwedishWe are seeking a highly skilled Senior Client Support Specialist to join our team at Antal Sp. z o.o. in Krakow. As a Senior Client Support Specialist, you will be responsible for providing front-line support to our clients via different channels of...

  • Senior Treasury Management Specialist

    3 dni temu

    Kraków, Lesser Poland ZEN Pełny etat

    We are looking for a highly motivated and experienced Senior Treasury Management Specialist to join our team in Poland.Key Responsibilities:Supervise and monitor the financial liquidity of corporate and client funds.Participate in the preparation and execution of transfers to maintain liquidity.Maintain relations with Banks and financial institutions on...

  • Senior Treasury Management Specialist

    1 tydzień temu

    Kraków, Lesser Poland ZEN Pełny etat

    We are seeking a Senior Treasury Management Specialist to join our team in Poland. As a key member of our finance team, you will be responsible for supervising and monitoring the financial liquidity of corporate and client funds.Key Responsibilities:Supervise and monitor the financial liquidity of corporate and client fundsParticipate in the preparation and...

  • AMS Client Service Senior Specialist, SrAssc

    1 tydzień temu

    Kraków, Lesser Poland State Street Pełny etat

    About the RoleWe are seeking a highly skilled Client Service Senior Specialist to join our Asset Management team. As a key member of our team, you will be responsible for providing proactive management of Asset Manager relationships through regular service review and professional communication with business units and clients.Key ResponsibilitiesMaintain...

  • Client Service Expert

    3 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    Role Overview: We are seeking a highly organized and detail-oriented Senior Specialist in Client Service & Fund Accounting to join our Alternative Investments department in the Client Service and Fund Accounting Team at Brown Brothers Harriman. As a key member of this team, you will work closely with the Supervisor to prepare the NAV reporting package and...

  • Senior Specialist in Client Service and Fund Accounting

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At Brown Brothers Harriman, we value diverse backgrounds and experiences. If your background looks different from what we've outlined, we welcome your application.What You Can Expect at Brown Brothers Harriman:We offer a collaborative environment that enables you to step outside your role and add value wherever you can. You will have direct access to...

  • AMS Client Service Senior Specialist

    2 tygodni temu

    Kraków, Lesser Poland State Street Pełny etat

    About the RoleWe are seeking a highly skilled and experienced Client Service Senior Specialist to join our team at State Street. As a key member of our Asset Manager Services team, you will be responsible for providing proactive management of Asset Manager relationships, ensuring timely and professional communication with business units and clients.Key...

  • Senior Treasury Management Specialist

    2 tygodni temu

    Kraków, Lesser Poland ZEN Pełny etat

    We are seeking a highly skilled Treasury Management Specialist to join our team at ZEN in Poland.Key Responsibilities:Supervise and monitor the financial liquidity of corporate and client funds.Participate in the preparation and execution of transfers to maintain liquidity.Maintain relations with banks and financial institutions on current topics.Ensure the...

  • Senior Specialist in Client Service and Fund Accounting

    6 dni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    At Brown Brothers Harriman, we're committed to fostering a culture of inclusion and diversity.What You Can Expect:We're seeking a highly organized and detail-oriented Senior Specialist in Client Service and Fund Accounting to join our Alternative Investments department in the Client Service and Fund Accounting Team.In this role, you'll work closely with the...

  • Senior Specialist in Client Service and Fund Accounting

    2 tygodni temu

    Kraków, Lesser Poland Brown Brothers Harriman Pełny etat

    About the RoleBrown Brothers Harriman is seeking a highly skilled Senior Specialist in Client Service and Fund Accounting to join our Alternative Investments department. In this role, you will work closely with the Supervisor to prepare the NAV reporting package and be part of a unique team that has insight into the end-to-end process and contributes to the...

  • Senior Treasury Management Specialist

    2 tygodni temu

    Kraków, Lesser Poland ZEN Pełny etat

    Senior Treasury Management SpecialistWe are seeking a highly skilled Senior Treasury Management Specialist to join our team in Poland.Key Responsibilities:Supervise and monitor the financial liquidity of corporate and client fundsParticipate in the preparation and execution of transfers to maintain liquidityMaintain relationships with banks and financial...

  • Corporate Relations Community Engagement Specialist

    2 tygodni temu

    Kraków, Lesser Poland Shell Pełny etat

    Job SummaryShell is seeking a Corporate Relations Community Engagement Specialist to join our team. As a key member of our social performance and investment team, you will be responsible for monitoring and analyzing social performance and social investment indicators, compiling and validating data for internal and external reporting, and ensuring the...

  • Corporate Relations Community Engagement Specialist

    2 tygodni temu

    Kraków, Lesser Poland Shell Pełny etat

    Job Title: Corporate Relations Community Engagement AdviserJoin Shell's global team as a Corporate Relations Community Engagement Adviser, playing a crucial role in social performance and social investment initiatives.About the RoleThis exciting opportunity involves monitoring and analyzing social performance and social investment indicators, compiling and...

  • Senior Client Partner

    2 tygodni temu

    Kraków, Lesser Poland Unit8 SA Pełny etat

    About the RoleWe are seeking a highly skilled Senior Client Partner to join our team at Unit8 SA. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs, and delivering tailored solutions to drive business growth.Key ResponsibilitiesFoster and nurture...

  • Senior Collection Specialist with Expertise

    2 tygodni temu

    Kraków, Lesser Poland Randstad Polska Pełny etat

    Senior Collection Specialist OpportunityWe are seeking a skilled Senior Collection Specialist to support our international client in managing accounts receivable and ensuring timely collections.This role involves providing resolution support to collections specialists, managing a segment of key accounts, and developing training materials and procedures...

  • Senior Financial Specialist with Global Expertise

    23 godzin temu

    Kraków, Lesser Poland Randstad Polska Pełny etat

    Senior Collection Specialist OpportunityWe are seeking a Senior Collection Specialist to support our international client in managing accounts receivable and ensuring timely collections.As a Senior Collection Specialist, you will provide resolution support to collection specialists, manage a segment of key accounts, and develop training materials and...

  • Senior Communications Specialist

    1 tydzień temu

    Kraków, Lesser Poland Aptiv Pełny etat

    As a Senior Communications Specialist at Aptiv, you will be responsible for spearheading our internal and external communications strategy. Reporting to the Corporate Communications Director, EMEA, you will enhance employee engagement, drive corporate social responsibility, and strengthen Aptiv's brand in Poland.Key responsibilities include:Developing and...

  • Senior Financial Specialist with International Focus

    3 dni temu

    Kraków, Lesser Poland Randstad Polska Pełny etat

    Senior Collection Specialist Job OpportunityWe are seeking a highly skilled Senior Collection Specialist to support our international client in managing accounts receivable and ensuring timely collections.The ideal candidate will have very good knowledge of English and one of the following languages: Slovenian, Croatian, Hungarian, Slovak, Czech, or...

  • Order Management Specialist with European Language Expertise

    2 tygodni temu

    Kraków, Lesser Poland Antal Sp. z o.o. Pełny etat

    Order Management Specialist with European Language ExpertiseWe are seeking an experienced Order Management Specialist with expertise in European languages to join our client, an international company, in their rapidly growing organization.Key Responsibilities:Providing customer service on an agreed level to a group of assigned customers/accountsOrder...