Senior Client Relations Specialist

2 tygodni temu

Kraków, Lesser Poland Majorel Poland Global Pełny etat
Job Description

We are seeking a highly skilled Junior Card Dispute Specialist to join our team at Majorel Poland Global.

Your primary responsibility will be to handle case investigations, customer communications, and collaborate with various internal teams. You will be working with a range of stakeholders, including customers, colleagues, and external partners.

Main Responsibilities:

  • Manage case handling and normal production tasks.
  • Handle errors, perform corrections, and investigate root causes.
  • Translate local language communications to English.
  • Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs.
  • Support customers in minimizing losses related to third-party fraud with payment cards.
  • Report incidents in your area and maintain compliance in all actions.

Requirements:

  • Fluent in German and English (speaking and writing). Proficiency in French or Italian is a plus.
  • Experience handling customer applications and administrative tasks in a professional, positive, effective way would be an asset.
  • Experience in communicating and explaining the 'why' behind and having the ability to think analytically and detect risks.
  • Previous experience with payment products/card industry or services would be an asset.
  • Relevant educational background, Financial, Commercial, legal. Level: Bachelor or similar would be an asset.
  • Experience in customer service or BPO environments would be an asset.
  • Good communication, cooperation, and networking skills.
  • Positive attitude and high work ethic.
  • Ability to organize and prioritize tasks effectively.
  • Ability to adapt to change, showing flexibility and resilience.
  • Analytical mindset and strong problem-solving skills.
  • Proficient in IT (MS Office 365).
  • Team player with an understanding that teamwork is essential for success.
  • Commitment to maintaining compliance in all actions.

Benefits:

  • Work from home.
  • Mobile phone/Internet subsidy.
  • Trainings and courses.
  • Sports benefits.
  • Entertainment events for employees.
  • Medical insurance.
  • Pension scheme (PPK).
  • Competition Award.
  • Life, accident & critical illness Insurance.
  • Paid Sick Leave.
  • Referral bonus.
  • 20/26 days of holiday.

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