Corporate Relations Community Engagement Specialist

2 tygodni temu

Kraków, Lesser Poland Shell Pełny etat
Job Summary

Shell is seeking a Corporate Relations Community Engagement Specialist to join our team. As a key member of our social performance and investment team, you will be responsible for monitoring and analyzing social performance and social investment indicators, compiling and validating data for internal and external reporting, and ensuring the effective use of IT platforms for data consolidation.

Key Responsibilities
  • Maintain the community feedback database in Salesforce and support data visualization in Power BI.
  • Provide training to focal points on using Salesforce and Power BI, and support the central team in analyzing global feedback data for trends and recommended actions.
  • Assist in developing a system for monitoring the resolution of complaints and requests.
  • Participate in quarterly reviews of feedback data with Regional SP teams and contribute to quarterly and annual reporting on community feedback and access to remedy.
  • Provide community feedback data for the Annual, Sustainability, and Global Social Performance reports, and support collaboration with teams in P&A, Supply Chain, Worker Welfare, and Corporate Security.
  • Stay connected with Shell digitalization workstreams and provide recommendations on making community feedback data relevant to the wider organization.
  • Serve as the focal point for interfaces with IT on products, platforms, and data governance.
Requirements
  • Excellent people skills for successful collaboration with SP colleagues globally.
  • Project management abilities, strong analytical skills, and understanding of business needs and cultural practices.
  • Ability to build strong relationships and think strategically.
  • Collaboration and problem-solving skills.
  • Integrative working style and learner mindset.
What We Offer
  • Be part of the energy transition and contribute to projects that drive sustainability and innovation in the industry.
  • Lead strategic initiatives and influence key business decisions.
  • Dynamic work environment that values continuous improvement and operational excellence.
  • Professional growth opportunities in a high-performing team.
  • Global impact and play a crucial role in social performance and social investment initiatives.

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