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HR Service Center Specialist with Russian and Polish

4 tygodni temu

Warszawa, Mazovia, Polska Abbott Pełny etat

The Opportunity

This role is part of the Corporate Human Resources Division, working out of our Warsaw location. It is an office-based position that requires collaboration, anticipation, driving to resolution, and serving with care, compassion, and confidence.

Key Responsibilities:

  • Solve requests from customers (Abbott employees from the globe, focused on the Region) through channels like phone, chat, email, and appointment, and through two or more languages.
  • Meet and abide pre-established schedules, which will respond to the specific needs of the business. The high season takes time between November and March.
  • Ensure and always be up-to-date with the knowledge required for an effective performance of the functions, from the entire onboarding process and the subsequent technical and functional trainings.
  • Optimally respond to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
  • Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
  • Identify 'Roadblocks' to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
  • Demonstrate a right attitude towards customer service coupled with good communication skills, accuracy, and ability to listen and interpret requests from customers.
  • Focus on targeted scope of service with lower complexity and high-volume work.
  • Closely focus on productivity, concierge service, operational excellence, and time management.
  • Ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards.

Required Qualifications and Background:

  • Bachelor's degree in careers as Administration, Systems, Communications, Translation, and Interpretation or similar.
  • Desirable postgraduate or specialization in Human Resources and/or Customer Service.
  • Languages: Fluent Russian, Polish, and English is a must.
  • Experience in working in areas such as Human Resources and/or Customer Service through face-to-face or virtual channels (min 2 years).
  • Managing multi-channel customer service platforms (phone, email, and chat).
  • Working with customer management tools, desirable Salesforce.
  • User-level experience in ERPs tools/people management software like Workday (desirable).
  • Desirable in remote communication channels with global teams, in various languages and formats.