IT Support Specialist Role

4 dni temu


Warszawa, Mazovia, Polska Franke Pełny etat
About Franke

We are a leading international supplier of products and services for domestic kitchens, professional foodservice systems, and the convenience store sector. Our company consists of around 60 companies across five continents, employing over 8,000 employees who constantly seek new perspectives to identify opportunities and turn them into innovative solutions for tomorrow's demands.

Job Description

This position is part of an international team located in Sekocin Nowy. As a technical expert, you will be responsible for supporting IT users in four locations: office in Warsaw and Sekocin Nowy, showroom in Janki, and warehouse in Sekocin Nowy. You will also interact with employees and the IT Service Desk team in other EMEA locations.

Key Responsibilities
  • First- and second-level support within the Standard Applications region (M365, Adobe, and VPN Software)
  • Maintenance and handling of joiner, mover, and leaver processes using ServiceNow
  • Software provisioning via SCCM
  • Clients' hardware and peripherals installation, maintenance, and provisioning
  • VoIP support
  • Network support and monitoring of WAN and server
  • Mobile devices and contracts management
  • Introduction and training of team members
  • Licence Management
  • Participation in projects as a team member
  • Local contact for Platform Services
  • Quotes and order process for hardware

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