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Financial Market Support Specialist

1 tydzień temu

Kraków, Lesser Poland TN Poland Pełny etat
Job Description

We are seeking a talented individual to join our team as a Financial Market Support Specialist. As a key member of our global client services team, you will play a crucial role in delivering exceptional support to our clients across various markets.

Your primary responsibility will be to provide front-line support to our clients via phone, email, web chat, and social media. You will be the first point of contact for clients, answering their queries on our products and platforms, resolving trade-related issues, and executing trades over the phone after relevant training.

In addition to your core responsibilities, you will also conduct audit checks, perform client administration tasks, and participate in local and international projects or initiatives. To succeed in this role, you must possess excellent interpersonal and communication skills, a logical approach to problem-solving, and strong organizational and time management abilities.

We offer a dynamic work environment with opportunities for growth and development. Our hybrid working model allows you to balance remote and office work, and we prioritize diversity, flexibility, and connection within our teams.

  • Fluency in primary support languages: German (written and spoken).
  • Fluent competency in English (verbal and written).
  • Excellent interpersonal and communication skills.
  • A logical and analytical approach to problem solving.
  • Confidence to employ basic maths skills, particularly mental arithmetic.
  • Strong organisational and time management skills.
  • Ability to work under pressure.
  • Literacy in MS Office.
  • Experience of working within a financial or banking environment, or experience of working in a client servicing team or sales.
  • Good working knowledge of any additional European language would be a distinct advantage.