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Financial Services Support Specialist

1 tydzień temu

Kraków, Lesser Poland careersinpoland Pełny etat

Company Overview

We are a leading FinTech company that provides trading services to clients across 18 countries. Our mission is to help ambitious people achieve financial freedom through our innovative technology and forward-thinking platforms.

Job Description

We are seeking a skilled Financial Services Support Specialist to join our team in Poland. As a key member of our operations team, you will be responsible for providing front-line payment support to our clients across phone, email, and web chat.

  • Monitor and proactively manage client payment systems, deposits, and withdrawals;
  • Resolve trade disputes and queries;
  • Verify client documentation to ensure internal AML policies are met;
  • Provide administrative assistance regarding general account queries;
  • Answer queries from our international client base on all of our products and platform.

Required Skills and Qualifications

To be successful in this role, you will need:

  • Fluency in Spanish (verbal and written);
  • English at a business level;
  • Working proficiency in any additional European language would be an advantage;
  • A degree-level education (any subject);
  • Excellent interpersonal and communication skills;
  • A logical and analytical approach to problem-solving;
  • Strong organisational and time management skills;
  • Confident to employ basic maths skills, particularly mental arithmetic.

Benefits

We offer a comprehensive benefits package, including:

  • Home office equipment reimbursement;
  • Private medical cover for you and your family/partner (Medicover);
  • Life insurance (Generali);
  • Employee-led networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture;
  • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform;
  • Well-being events as well as Employee Assistance Programme;
  • Summer picnic, New Year party and other social events;
  • 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work.