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Technical Customer Success Specialist
2 tygodni temu
At Synthflow AI, we're revolutionizing the way businesses interact with AI-powered phone agents. Our cutting-edge technology is transforming industries, and we're seeking a proactive Technical Customer Support specialist to join our team.
The RoleWe're looking for an individual who can excel in a fast-paced environment, handling customer inquiries, and ensuring a seamless experience for our clients. As a Technical Customer Support specialist, you'll be responsible for managing customer support tools, resolving issues, and assisting with operational tasks.
Key Responsibilities:- Customer Support Mastery: Handle a high volume of customer tickets, providing timely and effective resolutions.
- Operational Assistance: Assist with processing refunds, supporting other operational needs, and staying on top of product updates.
- Customer Advocacy: Create bug reports, feature requests, and advocate for customer priorities.
- Continuous Learning: Stay up-to-date with product features and technologies to provide exceptional support.
We need someone with a strong technical mindset, excellent communication skills, and a passion for customer support. If you're eager to learn, self-directed, and have a proven track record of delivering results, we'd love to hear from you.
Why Join Synthflow?As a member of our team, you'll have real ownership over your work, see the impact of your contributions daily, and be part of a small, agile team building something transformative. You'll also have the opportunity to grow with the company and take on new challenges.
