DFS Customer Success Specialist
2 tygodni temu
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all, Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
DFS Customer Success Specialist
About the Role
We are seeking a DFS Customer Success Specialist to actively engage with customers and drive success in the adoption and usage of our digital solutions. In this role, you will play a key part in providing best-in-class support, training, and recommendations while ensuring a positive customer experience. You will work closely with the regional DNV community to enhance products and resolve issues, contributing to continuous improvement and innovation.
Your Role and Responsibilities:
- Engage and interact with customers remotely or in-person at events and meetings, activating tools within our digital portfolio to deliver integrated solutions.
- Provide technical support as the first point of contact, assisting customers with troubleshooting and following escalation procedures when needed.
- Deliver training and recommendations on digital product usage and new features, ensuring customers maximize value from our solutions.
- Maintain accurate documentation of inbound and outbound inquiries in Salesforce to support data-driven decision-making.
- Serve as the voice of the customer, collecting feedback to drive continuous improvement of our digital portfolio.
- Identify opportunities to optimize customer support operations and tools, enhancing the overall user experience.
- Activate and introduce customers to new digital tools and solutions in the UK, supporting customer-facing squads in their efforts.
- Act as a backup for Customer Support colleagues across EMEA, ensuring seamless service delivery.
- Support the Value Proposition Squad in initiatives that promote digital farming solutions adoption and engagement, including operationalizing the purchasing experience and implementing loyalty programs.
Who you are:
- BA/BS Degree required.
- First-hand understanding or experience in agriculture, agribusiness, farming practices, ag equipment, or digital ag platforms.
- 1+ years of experience in customer support and/or account management preferred. Prior experience in increasing customer satisfaction, adoption, and retention is a plus.
- Strong interpersonal skills with a passion for customer interactions and service.
- Highly organized and detail-oriented, with the ability to multi-task, maintain accuracy, and meet deadlines independently.
- Strong interest in agriculture and a desire to improve productivity and value for farmers.
- Excellent communication skills (verbal, written, and phone).
- Ability to thrive in a fast-paced environment and build strong customer relationships.
- Proactive follow-up skills and a drive to provide high-level service.
Location: Poland : Mazowieckie : Warszawa
Division: Crop Science
Reference Code: 839111
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