Technical Lead for Customer Experience

4 dni temu


Kraków, Lesser Poland Grand Parade Pełny etat

At Grand Parade, we are looking for a talented Technical Lead for Customer Experience to lead the development of features that improve customer journeys and usability across all domains. As a key member of our Cross Domain Customer Experience squad, you will be responsible for leading the ideation and development of features.

About the Role
  1. You will oversee all stages of development, managing, prioritizing, and setting the product backlog to guide and support the development team, keeping everyone aligned with the product vision.
  2. You will facilitate and encourage the team during scrum-based ceremonies, providing support, answering questions, and guiding the development team on the overall product vision.
  3. You will take initiatives, problem statements, or feature requests and break them down into actionable pieces of work that bring the most value and are aligned with the strategy.
  4. You will work closely within the Product function to ensure product alignment across the company.
  5. You will take opportunities to learn, grow, and understand what the latest is from competitors, current market trends, and customer experiences.
About You
  • You have a deep understanding or experience working within an Agile framework, with a good working knowledge of technology and a collaborative approach to developers and engineers alike.
  • You possess effective communication skills with both internal and external stakeholders, with high standards of written, visual, and verbal communication skills to communicate clearly.
  • You are highly organized in terms of planning and prioritization of workload, with great attention to detail and a curious nature, embracing ambiguity, and having the confidence to ask "Why?".


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