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Multilingual Customer Service Expert

2 tygodni temu

Łódź, Łódź Voivodeship, Polska TN Poland Pełny etat

Job Description:

TN Poland is recruiting a Remote Customer Advisor - German Language to join our team in Łódź, Poland.

This role involves providing exceptional customer service to clients via phone, email, and web forms. You will collaborate with the support team to meet service delivery targets, build strong relationships with customers and colleagues, and foster a positive work environment.

Key Responsibilities:

  • Respond to customer inquiries through multiple channels
  • Meet daily service delivery targets
  • Document interactions accurately on systems
  • Develop and maintain strong relationships with customers and team members

Requirements:

  • Advanced language skills in English and German (C1 level)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in computer software and data entry

Perks:

  • Employee Assistance Program
  • A paid day off for volunteer work
  • Flexible remote work arrangements
  • Access to Employee Network Groups
  • Generous health insurance package