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Contract Management Expert

1 tydzień temu

Łódź, Łódź Voivodeship, Polska Philips International Pełny etat
Job Overview:

The Service Delivery Professional plays a critical role in ensuring the delivery of excellent customer service and satisfaction within Philips International. This involves managing service contracts and warranties, ensuring the quality and functionality of equipment, and developing high standards of communication with customers and service providers.

Your Key Tasks:

  • Manage service contracts and warranties, including creation, renewal, and termination
  • Modify existing contracts and extended warranties to ensure accurate pricing and billing information
  • Verify customer entitlements and issue invoices and credit/debit notes as necessary
  • Ensure timely closure of all service requests
  • Develop and maintain high standards of telephone conversations and written communications with customers and service providers

About the Job:
This is a fixed-term contract position until September 2025. The successful candidate will have a strong background in customer service or a related field, excellent communication skills, and the ability to work in a fast-paced environment.

What You'll Get:

  • Annual bonus based on performance achieved
  • Private medical care with the option to extend it to family members
  • Benefit System cards
  • Discount for Philips' products
  • Wide variety of trainings & learning opportunities
  • Promotion of a healthy lifestyle in the office
  • Employee Assistance Program
  • Hybrid model of working (3 days from office)

About Philips:
We are a leading health technology company committed to improving people's lives through our innovative solutions. Our values include diversity, teamwork, and continuous learning.