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Support Engineer
1 tydzień temu
We are seeking an experienced Senior Technical Support Professional to join our support team at All The Hires. As a key member of our team, you will be responsible for providing top-notch technical support to our customers.
Our company specializes in open-source monitoring and observability solutions, and we need someone with a strong background in monitoring, observability, databases, or infrastructure monitoring. You should have experience providing Tier 2/3/4 technical support and be proficient in troubleshooting software, infrastructure, or database-related issues.
A basic understanding of coding or scripting is also required, with Go experience being a plus. You will collaborate with engineering, customer success, and solutions teams to improve support processes and maintain and improve the knowledge base for better self-service support.
In this role, you will take ownership of customer issues in a fully remote, autonomous work environment. We are looking for someone with excellent communication skills who can explain technical concepts clearly. If you have hands-on experience with Kubernetes (K8s), Docker, and Linux, as well as familiarity with open-source technologies and community engagement, that's a big plus
Requirements:- Strong background in monitoring, observability, databases, or infrastructure monitoring.
- Experience providing Tier 2/3/4 technical support.
- Basic understanding of coding or scripting.
- Go experience is a plus.
