Customer Support Engineer

3 tygodni temu


Warszawa, Mazovia, Polska Wabtec Corporation Pełny etat
Customer Support Engineer (Manufacturing)

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. We are seeking a highly motivated Customer Support Engineer to join our team in Warsaw, Poland, and support the operations in Europe. The successful candidate will be responsible for providing technical assistance, problem-solving expertise, and outstanding customer service to clients in Europe.

Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical support for Wabtec's products (brakes, and pneumatics)
  • Collaboration with the sales and product department regarding sales inquiries
  • Technical supervision and coordination of the mobile service team in Europe
  • Technical supervision of the Service Center
  • Diagnose and troubleshoot technical issues, providing effective solutions and guidance to clients.
  • Collaborate with engineering and product development teams to escalate complex technical problems and ensure timely resolutions.
  • Work closely with cross-functional teams to identify and implement process improvements that enhance the customer experience.

Qualifications:

  • Proven experience in a technical support or engineering role, preferably in the transportation or industrial sector. Experience with brakes and braking systems will be a big advantage
  • Ability to read technical drawings
  • Strong problem-solving skills and the ability to think analytically and critically
  • Excellent verbal and written communication skills in Polish and English
  • Ability to work independently as well as collaboratively within a team environment.
  • Experience with technical documentation and reporting tools.
  • Willingness to travel

What We Offer:

  • A dynamic and innovative work environment with a leading global company.
  • Opportunities for professional growth and development.
  • The chance to contribute to impactful projects and cutting-edge solutions in the transportation industry.
Seniority level

Associate

Employment type

Full-time

Job function

Manufacturing, Customer Service, and Engineering

Industries

Railroad Equipment Manufacturing and Manufacturing

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