Customer Support Representative
7 dni temu
Gdziepracujemy.pl on behalf of:
Gdziepracujemy.pl
We are looking for a motivated and customer-focused individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for our valued customers, providing assistance, resolving inquiries, and ensuring a positive experience. If you are a problem-solver with excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you.
Responsibilities- Customer Assistance
Respond promptly and professionally to customer inquiries via phone, email, and chat.
Provide accurate information regarding products, services, and policies to assist customers effectively. - Issue Resolution
Investigate and resolve customer issues, escalating to the appropriate teams when necessary.
Ensure timely and satisfactory resolution of customer concerns, maintaining a high level of customer satisfaction. - Product Knowledge
Develop and maintain a deep understanding of our products and services.
Stay informed about updates, new features, and industry trends to better assist customers. - Documentation
Document customer interactions, issues, and resolutions in the customer support system.
Contribute to the creation and maintenance of a knowledge base for common customer queries. - Communication
Communicate effectively with other internal teams to convey customer feedback, trends, and recurring issues.
Collaborate with team members to share insights and improve overall customer support processes. - Quality Assurance
Participate in quality assurance initiatives to ensure consistent and high-quality customer support.
Provide feedback on support processes and suggest improvements for efficiency.
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer support role or a related customer-facing position.
- Excellent communication skills, both written and verbal.
- Strong problem-solving and decision-making abilities.
- Empathetic and patient demeanor when dealing with customer concerns.
- Familiarity with customer support tools and systems.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Competitive salary
- Professional development opportunities
- Collaborative and inclusive work environment
If you are passionate about delivering exceptional customer service and thrive in a customer-centric role, we invite you to apply for the Customer Support Representative position. Join our team and contribute to creating positive experiences for our customers
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