Customer Support Engineer

2 tygodni temu

Warszawa, Mazovia, Polska Wabtec Pełny etat

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

We are seeking a highly motivated Customer Support Engineer to join our team in Warsaw, Poland, and support the operations in Europe. The successful candidate will be responsible for providing technical assistance, problem-solving expertise, and outstanding customer service to clients in Europe. This position is crucial to ensuring customer satisfaction and the seamless operation of Wabtec Corporation products and solutions.

Key Responsibilities:

  • Serve as the first point of contact for customers seeking technical support for Wabtec's products (brakes and pneumatics).
  • Collaborate with the sales and product department regarding sales inquiries.
  • Provide technical supervision and coordination of the mobile service team in Europe.
  • Oversee technical operations of the Service Center.
  • Diagnose and troubleshoot technical issues, providing effective solutions and guidance to clients.
  • Collaborate with engineering and product development teams to escalate complex technical problems and ensure timely resolutions.
  • Work closely with cross-functional teams to identify and implement process improvements that enhance the customer experience.

Qualifications:

  • Bachelor's degree in Engineering.
  • Proven experience in a technical support or engineering role, preferably in the transportation or industrial sector. Experience with brakes and braking systems will be a big advantage.
  • Ability to read technical drawings.
  • Strong problem-solving skills and the ability to think analytically and critically.
  • Excellent verbal and written communication skills in Polish and English.
  • Ability to work independently as well as collaboratively within a team environment.
  • Experience with technical documentation and reporting tools.
  • Willingness to travel.

What We Offer:

  • A dynamic and innovative work environment with a leading global company.
  • Opportunities for professional growth and development.
  • The chance to contribute to impactful projects and cutting-edge solutions in the transportation industry.

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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