German Industry Expert

4 dni temu


Gdańsk, Pomerania, Polska Infor Pełny etat
Overview:
Infor is a global leader in business cloud software products, catering to industry-specific markets. Our company builds complete industry suites in the cloud, prioritizing user experience, leveraging data science, and ensuring seamless integration with existing systems.

About the Role:
We are seeking an experienced Customer Success Executive with German language proficiency to join our team. This individual will be responsible for managing a range of customers within the designated industry, driving mutual benefit and customer success. Key responsibilities include owning and executing account strategies, identifying opportunities for additional Infor capabilities, and assisting customers with the renewal process.

Key Responsibilities:
- Act as the primary relationship owner, driving mutual benefit for small and medium-sized customers.
- Own and execute the account strategy, plan, escalation, and governance model for small and medium-sized customers.
- Identify opportunities for additional Infor capabilities within the account.
- Assist customers with the renewal process.

Requirements:
- Extensive professional experience in service delivery, sales, and account management.
- Record of leadership and proven success in large-scale, complex ERP software implementations.
- Strong executive presence and communication skills, including the ability to hold crucial conversations.
- Experience in a consultative role with C-suite and Executive teams.

About Infor:
Infor is committed to creating a diverse and inclusive work environment. We value your privacy and strive to provide a culture based on Principle-Based Management (PBM), fostering innovation, improvement, and transformation while promoting long-term value for clients and employees.

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