Heathrow Service Contract Specialist
2 tygodni temu
The role of Operational Support is critical to ensuring responsiveness towards customers by keeping up with quality and SLA levels. We are looking for a skilled Operational Assistant Manager to provide administrative support for salespersons and supervisors in the Heathrow team.
Key Responsibilities:- General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
- Prepare and distribute daily reports
- Update records and databases
- Process maintenance visit sheets and close service orders
- Oversee invoice management
- Procure clothing items/tools for engineers
- Procure stationery/office supplies
- Source parts to cost centre as per management request (non-stock or quote items)
- Identify stock placement in stores
- Coordinate call outs
- Initiate Service Orders
- Receive and archive timesheets, vehicle checklists, and overtime authorisation documents (electronically stored & physical copies) & submit these to payroll weekly
- Track down missing engineer timesheets with shift managers
- Develop a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc.
Handle any Payroll queries/amendments. Resolve customer queries. Conduct ad hoc administrative tasks.
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