Heathrow Service Contract Specialist

2 tygodni temu


Łódź, Łódź Voivodeship, Polska KONE Pełny etat

The role of Operational Support is critical to ensuring responsiveness towards customers by keeping up with quality and SLA levels. We are looking for a skilled Operational Assistant Manager to provide administrative support for salespersons and supervisors in the Heathrow team.

Key Responsibilities:
  1. General administrative support for the Heathrow Service Contract and Maintenance Supervisors:
    1. Prepare and distribute daily reports
    2. Update records and databases
    3. Process maintenance visit sheets and close service orders
    4. Oversee invoice management
    5. Procure clothing items/tools for engineers
    6. Procure stationery/office supplies
    7. Source parts to cost centre as per management request (non-stock or quote items)
    8. Identify stock placement in stores
    9. Coordinate call outs
    10. Initiate Service Orders
    11. Receive and archive timesheets, vehicle checklists, and overtime authorisation documents (electronically stored & physical copies) & submit these to payroll weekly
    12. Track down missing engineer timesheets with shift managers
    13. Develop a monthly engineer timesheet log spreadsheet including engineer sicknesses, holidays, overtime etc.

Handle any Payroll queries/amendments. Resolve customer queries. Conduct ad hoc administrative tasks.



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