Process Ownership Expert

4 dni temu


Warszawa, Mazovia, Polska MasterCard Pełny etat

We're seeking a seasoned Process Ownership Expert to join our Customer Operations Support team. As a Process Ownership Expert, you'll be responsible for delivering exceptional customer service and process ownership to our clients. Your expertise will help us build strong relationships with our customers and drive business growth.

About the Job

In this role, you'll be the primary point of contact for customers requiring process assistance. You'll respond to inquiries via various channels, ensuring timely resolution of issues while adhering to our service level agreements. Your analytical skills will come in handy as you troubleshoot and resolve complex process-related problems. You'll also work closely with internal teams to identify process enhancements and improve our overall customer experience.

Key Responsibilities:

  1. Provide process consultation to customers on our products and services.
  2. Analyze and troubleshoot process-related issues using available tools and knowledge.
  3. Escalate advanced issues to second and third-level support teams as needed.
  4. Collaborate with internal teams to develop and implement process improvements.
  5. Conduct inquiry reviews to identify areas for process enhancements.

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