Salesforce Project Manager with Ticket Resolution Expertise
2 tygodni temu
**Project Overview**
The Square One Resources Sp. z o.o. is seeking a skilled Salesforce project manager to lead the implementation of a system offering vehicles and related financial products to both B2B and B2C customers.
This system will be built upon the Salesforce platform, integrated with other systems to ensure seamless operation and enhanced customer experience.
The project focuses on creating a streamlined solution for managing vehicle offerings and associated services efficiently.
**Job Description**
As a Problem Solver Manager/Project Manager for an existing service, you will be responsible for managing and overseeing ticket resolution, ensuring timely and effective solutions.
You will coordinate and lead the resolution process for technical and operational issues, collaborating with cross-functional teams to identify root causes and recommend or implement appropriate solutions.
Additionally, you will ensure continuous improvement of service quality by monitoring and refining the support process.
Your responsibilities include working closely with clients and technical leads to maintain clear communication throughout the project lifecycle.
**Required Skills and Qualifications**
We require a minimum of 3 years of professional experience in a similar role, proficiency in Salesforce (must-have technology), and a solid understanding of ticket management and issue resolution processes.
Familiarity with coordinating between various teams to ensure effective problem-solving is essential.
Experience in managing or overseeing existing services within Salesforce environments (not a developer role) is a must.
**Estimated Salary Range**
We offer a competitive salary range of $80,000 - $120,000 per year, depending on your level of experience and qualifications.
Our benefits package includes opportunities for career growth and development, a collaborative work environment, and a comprehensive compensation package.
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