Strategic Salesforce Project Lead
1 miesiąc temu
Job Summary:
We are seeking a highly skilled Strategic Salesforce Project Lead to manage and oversee the implementation of a Salesforce-based system for offering vehicles and related financial products to both B2B and B2C customers.
About the Role:
- Serve as a Problem Solver Manager/Project Manager for an existing service, responsible for managing and overseeing ticket resolution
- Coordinate and lead the resolution process for technical and operational issues, ensuring timely and effective solutions
- Collaborate with cross-functional teams to identify the root cause of problems and recommend or implement appropriate solutions
- Ensure continuous improvement of service quality by monitoring and refining the support process
- Work closely with clients and technical leads to maintain clear communication throughout the project lifecycle
Requirements:
- Minimum of 3 years of professional experience in a similar role
- Proficiency in Salesforce (must-have technology)
- Solid understanding of ticket management and issue resolution processes
- Familiarity with coordinating between various teams to ensure effective problem-solving
- Experience in managing or overseeing existing services within Salesforce environments (not a developer role)
Compensation:
The estimated salary for this position is ₹900,000 - ₹1,200,000 per annum, depending on qualifications and experience. The salary will be discussed during the interview process.
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