Sales Service Operations Manager

7 dni temu


Warszawa, Mazovia, Polska Givaudan Pełny etat

Job Overview

Givaudan is a global leader in the Taste and Wellbeing industry, and we are seeking a Sales Coordination Lead (m/f) to join our local team in Warsaw. In this pivotal role, you will support the Polish sales team and manage key accounts within the food and beverage sector.

Main Responsibilities

  • Act as a link between the application laboratories, sales, and customer to ensure smooth execution of projects.
  • Manage workload of the Sales Coordination team.
  • Proactively work with the team to improve process of serving customers.

Systems, data management & analysis

  • Coordinate and manage commercial data management activities and ensure timely and qualitative master data maintenance in line with internal procedures (monthly closing, annual baseline review).
  • Pro-actively drive maintenance of underlying data to enable accurate and fact-based decision-making, target setting, and performance measurement.
  • Support performance management reporting and analysis.
  • Support and train local sales teams and share best practices across the key user community in Poland on commercial data management tools, processes, and sales management reporting.
  • Coordinate implementation of Sales Support tools/systems.

Sales Coordination – up to 40% of time

  • Enter and update project data in the project management system, follow up on timings with internal contributors and also with clients on Key Account Manager's demand.
  • Manage and maintain customer price lists in close cooperation with the Key Account team and Pricing department as well as with the customers.
  • Ensure customers receive a professional sample package.
  • Obtain all relevant regulatory documents to accompany the sample package.
  • Obtain all relevant information for questionnaires and product information as requested by customers.
  • Troubleshoot assistance for customer orders, account statuses, and problems contributing to ensure a high perception of Givaudan's service level.

Requirements

  • High school diploma with a commercial degree or equivalent.
  • 5+ years in a customer service / sales support role (B2B experience is advantageous).
  • Team management skills.
  • Strong understanding of sales principles and customer service practices.
  • Fluency in Polish & English.
  • Skilled in MS Office Suite, especially MS Excel; familiarity with Salesforce, master data, SAP is a plus.
  • Capable of analyzing complex data and drawing insightful conclusions.
  • Strong collaboration and teamwork skills.

Benefits

  • Life Insurance.
  • Medical Insurance.
  • Sport card.
  • Pension Fund.
  • Travel Insurance.
  • Conveniently located modern office space.
  • Hybrid work (4 days / week from the office).

About Givaudan

At Givaudan, you contribute to delightful taste and scent experiences that touch people's lives. You work within an inspiring teamwork culture – where you can thrive, collaborate, and learn from other talented and passionate people across disciplines, regions, and divisions. Every essence of you enriches our world. Diversity drives innovation and creates closer connections with our employees, customers, and partners. Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.



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