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Cloud Collaboration Specialist

2 tygodni temu

Kraków, Lesser Poland TN Poland Pełny etat

TN Poland is seeking a Cloud Collaboration Specialist to join our team. As a key member of our cloud collaboration team, you will be responsible for providing expert-level technical support to our clients, ensuring their cloud-based collaboration tools are configured and functioning properly.

As a Cloud Collaboration Specialist, your primary responsibility will be to provide technical support to our clients, troubleshooting and resolving issues with our cloud-based collaboration tools, including Webex Meetings, Webex Teams, and Webex Calling.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or chat
  • Troubleshoot and resolve technical issues with cloud-based collaboration tools
  • Collaborate with cross-functional teams to determine delivery criteria and solutions for emerging issues
  • Offer ongoing guidance to customer help desk personnel as they provide internal support

In this role, you will have the opportunity to work closely with our clients to understand their business needs and provide tailored solutions to meet those needs.