Aktualne oferty pracy związane z Customer Insights Senior Manager - Warszawa, Mazovia - Equinix, Inc.
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Customer Insights Senior Manager
1 tydzień temu
As a leader in the digital infrastructure space, Equinix is committed to delivering exceptional customer experiences. We're seeking a highly motivated and detail-oriented Customer Experience Research Program Manager to join our team. In this role, you'll be responsible for designing, implementing, and managing research programs across multiple functional groups that provide actionable insights into customer behavior, preferences, and experiences.
Responsibilities:- Contribute to strategic planning supporting overall business objectives.
- Design and implement research programs using various methodologies, including surveys, interviews, focus groups, etc., to gather insights aligned with business objectives.
- Leverage customer journey mapping to identify key touchpoints and pain points in the customer experience, informing the design of research programs that drive actionable insights.
- Proven years of experience in customer experience research, market research, or a related field, preferably in the B2B industry.
- Strong knowledge of research methodologies and data analysis techniques.
- Proficiency in research tools and Customer Experience Management software (e.g. Qualtrics).
