ServiceNow CSM Solution Architect
5 dni temu
We are looking for a highly skilled ServiceNow Developer to join our team as a ServiceNow CSM Solution Architect.
As a key member of our team, you will play a crucial role in designing and implementing robust ServiceNow CSM solutions that drive efficiency and improve customer satisfaction. Your expertise will bridge the gap between business needs and technical implementation.
About the RoleYour main responsibilities will include:
- Designing and implementing ServiceNow CSM solutions that meet the evolving needs of our clients
- Collaborating with stakeholders to gather and analyze requirements, ensuring seamless integration with other modules and external systems
- Developing and maintaining the product backlog/roadmap for CSM, ensuring alignment with business goals and objectives
- Providing technical guidance and support to the development team, driving project goals and timelines forward
- Defining and adjusting to requirements of integration with other ServiceNow modules and third-party systems based on specific use cases
- Building Low Level Design Documentation and estimating implementation time
- Managing upgrades, including document review, awareness sessions, impact analysis, and testing
To succeed in this role, you should have:
- Proficiency in the ServiceNow platform and CSM module (valid CSA & CSM CIS)
- Ability to translate business requirements into technical specifications and solution architecture
- Proven experience in designing and creating LLD documentation for ServiceNow CSM solution architecture
- Strong understanding of customer service processes and ServiceNow best practices
- Excellent communication and stakeholder management skills
- Experience with Agile methodologies and project management
- Documented experience/proficiency in designing and implementing Virtual Agents topics
- Experience with integration of ServiceNow with other modules
- Ability to perform impact analysis of ServiceNow upgrades
- Ability to estimate implementation time of developed solutions
ITDS Business Consultants is a leading provider of innovative digital solutions, focused on enhancing customer service management capabilities for international companies in the financial industry in Europe. We offer a dynamic environment for professional, ambitious, and driven individuals.
What We OfferWe provide:
- A stable and long-term cooperation with excellent conditions
- The opportunity to enhance your skills and develop your expertise in the financial industry
- Work on strategic projects available in the market
- The possibility to define your career roadmap and develop yourself in the best possible way by delivering strategic projects for different clients of ITDS over several years
- Participation in social events, training, and work in an international environment
- Access to attractive medical packages
- Access to multisport programs
- Access to Pluralsight
- Flexible hours and remote work options
We value diversity and strive to create an inclusive environment where everyone feels welcome and valued. If you are passionate about delivering high-quality solutions and taking your career to the next level, please submit your application with your CV in English or Polish, including a statement that you agree to our processing and storing of your personal data.
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