Digital ServiceNow Solution Expert

5 dni temu


Warszawa, Mazovia, Polska KPMG Pełny etat
About the Role

We are seeking an experienced Business Analyst to join our team at KPMG.

As a Business Analyst, you will play a critical role in driving business growth and improvement by analyzing processes, gathering requirements, and implementing solutions on the ServiceNow platform.

Key Responsibilities
  • Perform thorough business process analysis and gather requirements for ServiceNow implementation projects
  • Collaborate closely with various stakeholders to ensure project success
  • Provide expert-level knowledge of ServiceNow capabilities and functionality
  • Develop and maintain accurate documentation of processes, policies, use cases, and workflows
  • Facilitate and lead meetings and workshops to drive understanding and solution development
  • Continuously improve ServiceNow operations through regular analysis, maintenance, and problem resolution
Requirements
  • Minimum 3+ years of experience as a Business Analyst, preferably with exposure to the ServiceNow platform (or similar technologies)
  • 1+ years of experience in project management, with a focus on technology-enabled service management workstreams (ServiceNow preferred)
  • In-depth understanding of ServiceNow development methodologies and system deployment
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong communication skills, with the ability to facilitate conversations with business stakeholders
  • Able to manage multiple priorities and projects simultaneously
  • Experience with ITIL Foundation certification (V3 or V4 preferred)
  • Competence in navigating project management and agile tools such as JIRA, Confluence, SharePoint
Benefits
  • Opportunity to work in an international environment
  • Participation in interesting projects for local and foreign clients in the field of IT consulting
  • Favorable conditions for professional development, including participation in specialized trainings
  • Access to new technologies and the opportunity to develop unique industry skills valued on the market


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