Cloud Technical Solutions Architect

7 dni temu


Warszawa, Polska Google Pełny etat

About this role

As a Cloud Technical Solutions Engineer with Google, you will play a critical part in troubleshooting complex technical challenges for our customers. Your expertise in debugging, networking, system administration, documentation updating, and coding/scripting will make our products easier to adopt and use by improving the product, tools, processes, and documentation.

Responsibilities:

  • Work with customers on their production Serverless deployments to resolve issues and achieve product readiness and availability.
  • Develop a deep understanding of Serverless product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and faster diagnosis.
  • Collaborate with internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Contribute as part of a global team of engineers/consultants that ensures 24-hour customer support. This may involve working non-standard work hours/shifts, including weekends.
  • Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product and drive production.

**Requirements**

  • Bachelor's degree in Science, Technology, Engineering, or Mathematics, or equivalent practical experience.
  • At least 4 years of experience coding in a general-purpose coding language or in system design, troubleshooting, and advocating for customers' needs, and triaging technical issues.
  • Experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Fluent English communication skills, as this is a customer-facing role that requires interactions in English with local stakeholders.

**Preferred Qualifications**

  • Experience debugging advanced workload issues across large-scale, distributed environments.
  • Experience with exploratory kernel debugging and performance analysis of containerized systems.
  • Knowledge of public cloud services and infrastructure.
  • Understanding of basic web technologies (HTTP, HTML, DNS, TCP, etc.).

The estimated annual salary for this position is approximately $120,000 - $180,000 based on location and industry standards.

We are proud to offer a comprehensive benefits package, including health and wellbeing, financial wellbeing, flexibility and time off, family support and care, community and personal development, and Googley extras.



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