Technical Support Specialist

7 dni temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

At TN Poland, we are seeking a skilled Technical Support Specialist to join our team.

About the Job

This role involves providing top-notch support to customers on IT and business application-related questions for our solutions. As the first point of contact, you will need to provide professional, efficient, and effective support services to resolve issues and complete various tasks required to support our customer base.

Key Responsibilities
  • Liaise with colleagues and R&D teams to progress each issue through to conclusion.
  • Investigate, process, and document application defects passed to the Technical Support team.
  • Be proactive in highlighting potential escalation risks with your Team Leader and coordinate any additional resource requirements to assist with investigation.
  • Handle customer escalations, taking ownership of complicated issues and keeping customers updated on progress.
Requirements
  • Strong communication, interpersonal skills, and fluency in English (verbal and written).
  • Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
  • Previous experience working in a Customer Support environment is an advantage.
  • Exceptional customer-facing skills, understanding, and ability to implement exceptional customer service resulting in high CSAT and NPS scores.


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