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Process Improvement Expert

1 tydzień temu


Wrocław, Województwo dolnośląskie, Polska TN Poland Pełny etat

We're seeking a Process Improvement Expert to join our team at TN Poland. In this role, you'll work closely with our Technical Service Organization to identify opportunities for improvement and implement changes to enhance our customer support processes.

About the Role
  • Working closely with our Technical Service Organization to identify opportunities for improvement in our customer support processes.
  • Implementing changes to enhance our customer support processes.
Responsibilities
  1. Deliver an exceptional level of service to our customers involving several key responsibilities that include:
  2. Developing and delivering analytical reports and dashboards to support key stakeholders as needed.
  3. Supporting systems-related administrative functions for ServiceMax and SAP, ensuring data accuracy as required.
  4. Identifying areas for process improvement and implementing changes to enhance our customer support processes.
  5. Developing and updating process documentation as needed.
  6. Providing ad-hoc support to internal and external stakeholders and collaborating to ensure service documentation and procedures are updated and compliant.
  7. Performing other tasks requested by the manager to reach team objectives or the company's objectives based on current needs.