Digital Customer Experience Coordinator

3 dni temu


Warszawa, Mazovia, Polska JTI Pełny etat

Benefits of Working at JTI:

We strive to create a diverse and inclusive work environment, where employees can thrive and build their unique success story. As a CRM Coordinator, you will have the opportunity to work in an open atmosphere in modern office in a group of team-players and enjoy attractive package of benefits, including among others: private healthcare, sport-card, life insurance, pension plan.

About the Job:

The CRM Coordinator will be responsible for managing and optimizing the company's CRM system to enhance customer interactions and drive business growth. This role involves developing and implementing CRM strategies, analyzing customer data, and ensuring the CRM system effectively supports sales, marketing, and customer service initiatives.

Responsibilities:

  • CRM campaign management based on consumer insights, business objectives, and marketing strategies.
  • Ensure planning, management, monitoring/analysis, and continuous improvement of CRM campaigns, including email/SMS marketing and consumer onboarding campaigns.
  • Monitoring and assess the effectiveness and accuracy of new campaigns.
  • Create and manage consumer segments and targeting inline with global guidelines and localization objectives.
  • Manage consumer database and implement marketing automation.
  • Identify and implement improvements to customer relationship processes, enhancing operational efficiency and customer satisfaction.
  • Analyze customer data and trends to identify areas of improvement for targeted marketing campaigns.
  • Recommend solutions to improve customer experience.
  • Prepare reports to present findings to stakeholders.


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