Aktualne oferty pracy związane z HR Support Specialist - Kraków, Lesser Poland - TN Poland
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HR Support Specialist
1 tydzień temu
Company Overview
TN Poland is a leading provider of human resources services, dedicated to supporting employees and management in a centralized function. Our teams work tirelessly to ensure seamless HR-related transactions, from policy inquiries to documentation processing.
Daily Responsibilities
- Case Management: Work with the team to prioritize tasks according to business needs, ensuring efficient workflow.
- Transaction Processing: Complete tasks in accordance with desktop procedures and local policy, maintaining the highest standard of quality.
- Productivity and Quality Targets: Achieve daily, weekly, and monthly targets for productivity, quality, and customer experience, driving efficiency and productivity.
- Queue Management: Participate in daily Go meetings to ensure the team stays on track with queue management.
- Continuous Improvement: Focus on improving processes, working with the TE Operating Advantage model to drive efficiency and productivity.
- Error Prevention: Adhere to the quality monitoring process to prevent processing errors, engaging with quality feedback and participating in corrective action plans.
- Presentation: Peer review team work to prevent errors across the team, gaining a deep understanding of the customer base.
Your Background
- Educated to degree level, emphasizing HR or Business, or related discipline.
- Strong customer service orientation.
- At least 2 years' experience in HR, Customer Service, or Operations.
- Strong professional and HR operational knowledge.
- Team player with passion for fast-paced Global HR team environment.
- Excellent communication skills: communicates impact, motivates others, builds support, establishes trust.
- Delivers results, meets customer needs, manages execution in high-volume, fast-paced environment.
- Proficient in English and very good in German.
- Proficient computer skills - good knowledge of MS Office package.
Competencies
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
