Desktop Support Engineer

3 dni temu


Warszawa, Mazovia, Polska Devire Pełny etat

At Devire, we specialize in recruitment, outsourcing, and employer branding services. For over 30 years, we have represented leading employers on the European market, conducting comprehensive projects to find managers and specialized staff, implementing the latest IT solutions, and enhancing the image of an employer of choice.

We are seeking a skilled Desktop Support Engineer to join our dynamic technology team within the banking sector.

Key Responsibilities
  • Work with the global Client Response Service teams in OSD for hardware break fix, troubleshooting, and provisioning work
  • Manage relationships with your counterparts globally
  • Receiving equipment from leavers
  • Provide user support to users for all onsite technology assets
  • Develop processes to streamline and automate existing tasks, reduce team workload, and improve support to internal clients
  • Analyse and resolve cases escalated by end users and 1st level support teams
Requirements
  • Around 1 year of experience on a Service Desk or Helpdesk
  • Language Skills: Fluent in English both oral and written
  • Proficiency in using Windows
  • Proficiency with provisioning and troubleshooting different desktop hardware, including monitors and Cisco voice products
  • Exposure to basic network troubleshooting skills

The role requires a strong understanding of desktop hardware and software, excellent communication skills, and the ability to work effectively in a team environment.


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