Supply Chain Operations Coordinator

6 dni temu

Kraków, Lesser Poland PepsiCo Pełny etat
Key Responsibilities:

As a Supply Chain Customer Service Analyst at PepsiCo, you will be responsible for supporting the Cluster Supply Chain team with general customer service administration, order management, and order fulfillment and execution support. Your key duties will include field supply chain communication with different customers and tasks coordination at national and state levels.

Key responsibilities include:

  • Capture and Change Orders: Receive and record standard order details, update orders based on sales requests.
  • Check Pricing: Verify pricing accuracy on all orders.
  • Optimize Logistics: Optimize shipping, create filler orders for Full Truck Load (FTL) delivery.
  • Conduct Credit Check: Confirm and update orders for delivery and unblock as needed.
  • Proactive Communication: Notify customers about out-of-stock items.
  • Stock Check and Confirmation: Confirm product availability and order quantities with supply planning.
  • Schedule and Create Delivery: Finalize and update delivery details in the system; follow up on order status with logistics providers.
  • Close Unconfirmed Orders: Cancel and close undelivered orders.
  • Manage Returns: Coordinate return deliveries and resolve issues with customers.

Requirements:

  • Bachelor's degree in Business, Accounting, Economics, Statistics, Mathematics, or Linguistics.
  • Proficiency in English.
  • Previous exposure to similar roles is a plus.
  • Stakeholder management and alignment to external customer needs and expectations.
  • Excellent analytical skills and numerical abilities.
  • Great communication and interpersonal skills.
  • Strong Excel and Office package knowledge mandatory.
  • Results-oriented.

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