Process Officer in Payment and Investigations Specialist

1 dzień temu


Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

Job Opportunity

We are seeking a skilled Process Officer in Payment and Investigations to support our payment processing operations and provide high-quality service to our clients.

About the Role

As a Process Officer in Payment and Investigations, you will play a vital role in analyzing and resolving payment issues, ensuring the smooth flow of payments for our customers. You will work closely with our Payment Services and Customer Service teams to resolve customer complaints and requests.

Key Responsibilities

  • Handle manual tasks related to domestic and international transactions processing
  • Secure payments flow for Nordea Finland customers
  • Independently solve issues related to customer and foreign bank requests and complaints
  • Collaborate with multiple stakeholders in Payment Services and Customer Service
  • Contribute to the improvement of quality and efficiency of assigned tasks and processes

Requirements

  • Strong analytical and problem-solving skills
  • Quick learning ability and willingness for constant development
  • Task-oriented and well-organized
  • Good communication skills
  • Professional English skills (spoken and written at least B2 level)
  • Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)

About Nordea

Nordea is a leading Nordic bank with a strong presence in Poland. We offer a dynamic and collaborative work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for payments and investigations, we encourage you to apply for this exciting opportunity.



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