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Payment Operations Specialist

1 miesiąc temu


Łódź, Łódź Voivodeship, Polska Nordea Bank Pełny etat

Job Opportunity:

We are seeking a skilled Process Officer in Payment and Investigations to support our payment processing operations and provide high-quality service to our clients.

About the Role:

In this role, you will be responsible for analyzing and repairing payments that our systems have not been able to process automatically, due to insufficient or incorrect information.

Key Responsibilities:

  • Handle manual tasks related to domestic and international transactions processing in local applications
  • Secure payments flow for Nordea Finland customers
  • Independently solve issues related to customer and foreign bank requests and complaints
  • Work with multiple stakeholders in Payment Services and Customer Service located in Nordic countries
  • Contribute to the improvement of quality and efficiency of assigned tasks and processes

Requirements:

  • Strong analytical and problem-solving skills, with a focus on details
  • Quick learning ability and willingness for constant development
  • Task-oriented and well-organized
  • Good communication skills

Education and Experience:

  • Graduated at least secondary school
  • Professional English skills (spoken and written at least B2 level)
  • Good knowledge of Microsoft Office tools (MS Excel, Word, PowerPoint)

What We Offer:

Join our team and contribute to the success of Nordea Bank. We offer a dynamic and collaborative work environment, with opportunities for growth and development.