Cloud Technical Solutions Engineer Infrastructure Compute English

24 godzin temu


Warszawa, Mazovia, Polska Google Pełny etat
About the Job

We are seeking a highly skilled Cloud Technical Solutions Engineer to join our global team. As a key member of our team, you will play a critical role in providing 24x7 support to our customers, ensuring seamless transitions to Google Cloud. Your expertise will be instrumental in troubleshooting technical problems, debugging, and resolving issues for our customers.

As a Cloud Technical Solutions Engineer, you will work closely with our team of engineers and product managers to identify root problems and improve supportability. Your contributions will make our products easier to adopt and use, driving the success of Google Cloud. You will be responsible for managing customer issues, developing an understanding of Google's product technology, and building tools for faster diagnosis.

Responsibilities
  • Manage customer issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity.
  • Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause of customer-reported issues.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Work closely with multiple product and engineering teams to find ways to improve the product and interact with our Site Reliability Engineering (SRE) teams to drive high-quality production.
  • Be available for non-standard work hours or shifts, including weekends.
Requirements
  • Bachelor's degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  • 4 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
  • Experience in reading or debugging code (e.g., Java, C, C++,.NET, Python, Shell, Perl, or JavaScript).
  • Ability to communicate in English fluently as this is a customer-facing role that requires interactions in English with local stakeholders.
Preferred Qualifications
  • Experience with IaaS solutions: Kubernetes, system virtualization, on-premise or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, or local and cloud storage.
  • Experience with cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, or distributed computing technology.
  • Knowledge of basic web technologies (HTTP, HTTPS, HTML, DNS, etc.).
  • System/network administrator level knowledge of Linux/Unix or Windows systems.
  • Excellent troubleshooting, attention to detail, and written and verbal communication skills.
Benefits
  • Health and Wellbeing (Medical, dental, and vision insurance for employees and dependents)
  • Financial wellbeing (Competitive compensation, regular bonus and equity refresh opportunities)
  • Flexibility and time off (Paid time off, including vacation, bereavement, jury duty, sick leave, parental leave, disability, and holidays)
  • Family support and care (Fertility and growing family support, parental leave and baby bonding leave)
  • Community and personal development (Educational reimbursement)
  • Googley extras (Inspiring spaces to work, recharge, and collaborate with fellow Googlers)


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