Technical Solutions Specialist

5 godzin temu


Warszawa, Mazovia, Polska Roche Pełny etat
Job Description

As a Technical Support Specialist for IT & Workflow at our Regional Customer Support Centre, you will be responsible for:

- Handling support requests and queries received from customers and staff via phone or email regarding system placement for IVD (In Vitro Diagnostics).

- Providing technical assistance for analytical instrument configuration, installation, troubleshooting, and remote connection setup.

- Supporting Field Service and Sales Representatives.

- Conducting remote monitoring of Roche Systems.

- Designing and conducting customer and staff training programs.

- Documenting all activities in the CRM system.

- Collaborating with colleagues from the international team and taking responsibility for implementing individual projects and goals.

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