Technical Support Specialist Role
5 godzin temu
At Roche, we are driven by a passion for innovation and a commitment to improving lives. As a Technical Support Specialist, you will play a critical role in delivering exceptional customer experiences and driving business growth.
Job SummaryThe position is a temporary contract lasting 18 months, working as part of our external agency team. You will be based at our Diagnostics Office in Warsaw, where you will provide technical support and configuration services for analytical instruments and systems supplied by Roche.
Main Responsibilities- Dealing with support requests and queries from customers and staff via digital tools, phone, or email;
- Providing technical support/configuration/installation/troubleshooting for analytical instruments or systems using phone and remote connection;
- Conducting and designing customer and staff training programs;
- Properly documenting all activities in the CRM system;
- Cooperating with colleagues from the international team and taking responsibility for individual projects and goals;
We're looking for someone with:
- Proficient Lithuanian language skills (mandatory);
- A higher professional education or university degree in a technical or medical field (preferred);
- Work experience with diagnostic instruments and in a medical laboratory (advantageous);
- English communication skills - B1 Common European Framework of Reference; and
- Demonstrated strong listening and communication skills when engaging with people, and being comfortable as part of a team.
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