Technical Support Professional
7 godzin temu
We are seeking a skilled Technical Support Professional to join our Technology Solutions team. As the primary contact for users requiring assistance with our SaaS-based Order Management System (OMS), you will ensure seamless operations and minimal disruptions.
Key Responsibilities:- Address incoming requests via the ticketing system, ensuring prompt and professional resolution of issues for both internal users and suppliers.
- Diagnose and resolve user issues related to system access, functionality, and data integrity; make basic system configuration changes as needed.
- Track and document incidents, categorize and prioritize tickets according to SLAs and business impact, and escalate complex issues to the Service Delivery Manager as necessary.
- Minimum of 2 years in a customer support or helpdesk position, preferably within a SaaS environment or technology support context.
- Fundamental understanding of SaaS systems, databases, and order management processes.
- Proficiency with ticketing systems, troubleshooting methods, and basic system configuration.
- English at advanced level required.
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