Technical Support Specialist

6 godzin temu


Warszawa, Mazovia, Polska Sigma Software Pełny etat
About Sigma Software

We are a rapidly growing US AdTech company, founded by three ex-Googlers. Our highly technical team is built on an excellent technological culture.

Job Description

The Senior Technical Support Engineer will be responsible for ensuring the availability, latency, performance, efficiency, and capacity planning of our Customer platforms. This includes change management, monitoring, emergency response, and configuration of new customer environments to meet specific requirements.

Key Responsibilities:
  • Troubleshoot platform issues and participate in on-call rotations as an escalation contact for service incidents.
  • Address customer escalations, providing timely solutions and support.
  • Configure and set up new customer environments to meet specific requirements.
  • Respond promptly to PagerDuty alerts to ensure system reliability and uptime.
  • Monitor production systems to proactively identify and mitigate potential issues.
Requirements

To succeed in this role, you will need:

  • At least 4 years of experience in a technical support role.
  • Proficiency in one of the following programming languages: C++, Java, JavaScript, or Python.
  • Strong experience with SQL.
  • Hands-on experience with AWS services.
  • Familiarity with CI/CD processes and best practices.
  • Solid experience working with Linux systems.
Desirable Skills

The following skills would be beneficial:

  • Experience in the AdTech domain.
About You

We are looking for a proactive individual with a strong desire to develop new and unique ways to improve our organization and create new opportunities. You should have excellent communication skills, problem-solving and analytical skills, and a willingness to learn quickly and grow within our team of support engineers.



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