IT Service Desk Specialist
6 godzin temu
We are looking for an IT Service Desk Specialist to provide exceptional support to our users. The successful candidate will be responsible for addressing technical issues and providing guidance on best practices, features, and workflows.
Responsibilities:- Provide first-line support to users, resolving technical issues and escalating complex problems to higher-level support teams when necessary.
- Develop and maintain knowledge of our SaaS-based Order Management System (OMS), including its features, functionality, and limitations.
- Collaborate with cross-functional teams to ensure seamless handoffs and effective issue resolution.
- Proven experience in a customer-facing role, preferably in a technology or software support environment.
- Strong analytical skills and ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels.
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Help Desk Specialist
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