Help Desk Specialist

6 godzin temu


Warszawa, Mazovia, Polska Randstad Polska Sp. z o.o. Pełny etat

Randstad Polska Sp. z o.o. is seeking a skilled Help Desk Specialist to join our team. As an IT Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring minimal disruption to their operations.

Company Overview

We are a dynamic company that values stability of employment and offers a range of benefits to our employees, including:

  • An annual bonus of 10%.
  • A Supplemental Medical Plan (Individual/Partner/Family/Senior).
  • A Personal Insurance Plan.
  • A Multi-Sport Sports Card.
  • Equity Awards (New Hire & Annual).
  • Company-paid public holidays.
  • Time off to volunteer.
  • An Employee Recognition Platform.
Key Responsibilities

Your key responsibilities will include:

  • Providing technical support for onsite and remote users, including hardware and software issues.
  • Troubleshooting complex problems and performing root cause analysis to identify solutions.
  • Documenting processes and solutions in the ServiceNow system to maintain knowledge base articles.
  • Managing tickets and escalating incidents according to ITIL priorities.
  • Enhancing existing IT support processes and creating knowledge base articles to improve customer service.
Requirements

To be considered for this role, you should possess:

  • Fluency in English and one additional European language (preferably French or German at B2 level or higher).
  • A minimum of 2 years of experience in IT Service Desk or call center roles.
  • Practical knowledge of Windows 10, MacOS, and O365 applications.
  • Experience managing Active Directory, including account creation, password reset, and group administration.
  • Incident management experience and familiarity with systems such as ServiceNow.
Preferred Qualifications

Candidates with the following qualifications are highly desired:

  • Certifications such as CompTIA A+, ITIL/HDI.
  • Experience in the medical, biotechnology, or related industries.
  • Knowledge of Apple device management tools (JAMF) and Microsoft SCCM.
  • Proficiency in additional European languages, including Polish.


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