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IT Customer Service Agent
1 tydzień temu
About the Role
We are seeking a skilled Client Support Technician to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients, troubleshooting issues, and ensuring that client needs are met.
Key Responsibilities
- Provide technical support to clients via phone, email, or live chat.
- Analyze and resolve technical issues efficiently.
- Collaborate with internal teams to ensure effective issue resolution.
- Document client interactions and issue resolutions accurately.
Requirements
- Minimum 1 year of experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a fast-paced environment.
- Knowledge of customer service software and tools.
Work Environment
- Dynamic and supportive work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Recognition and rewards for outstanding performance.
