Digital Sales Process Owner
4 tygodni temu
T-Mobile Polska S.A. is a leading telecommunications company in Poland, committed to delivering exceptional customer experiences and innovative solutions.
SalaryWe offer a competitive salary range of 70,000 - 100,000 PLN per annum, depending on experience and qualifications.
Job DescriptionAs a Sales Journey Manager, you will be responsible for optimizing sales and service processes in the telecommunications sector with a focus on FTTH and TV products. Your primary goal will be to lead the creation of outstanding user experiences by driving customer-centric solutions, leading continuous improvements, and ensuring our platforms consistently meet and exceed user and market expectations.
You will oversee sales journeys across remote and direct channels, using technology to improve process quality and efficiency. Working closely with business and central teams, you will develop and execute business strategies, analyze data, and interpret results to support decision-making.
Your expertise will be invaluable in managing end-to-end sales processes, including initiating and monitoring changes to ensure consistency and effectiveness (NPS). You will also create and implement a business roadmap for eCommerce tools, using WSJF to prioritize initiatives.
Required Skills and Qualifications- At least 2 years of experience in roles such as Product Owner, Product Manager or similar - ideally involving digital application development for remote or assisted sales channels Experience in telecommunications or related sectors is a plus.
- Fluent in English with strong presentation and communication skills.
- Benefits for you and your loved ones: sports packages, medical care, life insurance.
- Limitless growth: WeGrow - individual development plans, webinars and external trainings, Festiwal Rozwoju, access to learning platforms.
- Celebrate in magenta style: an additional day off for your birthday/name day, anniversary leave, team-building events, internal contests.
- Benefits tailored to your needs: access to the benefit platform, ZFŚŚ, unlimited phone offer (also for private use), special offer for T-Mobile products, as well as discounts from our partners.
- Support, comfort, security: free parking spot and gym at the office (Warsaw, Marynarska), modem with Internet for home office, well-being and volunteering programs, Znam Talent - referral program, sports initiatives, DE&I employee resource groups.
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