Quality Assurance Specialist
3 godzin temu
The Customer Service Quality Analyst plays a crucial role in ensuring that our customer service team delivers exceptional service to our customers. This involves monitoring and evaluating customer interactions, providing constructive feedback and coaching to customer service representatives, and identifying areas for improvement.
Key Responsibilities:
- Monitor and Evaluate: Regularly review customer interactions to assess the quality of service provided.
- Feedback and Coaching: Provide feedback and coaching to customer service representatives to enhance their performance.
- Reporting: Prepare detailed reports on quality metrics, performance trends, and areas for improvement.
- Training: Assist in the development and delivery of training programs to enhance the skills of the customer service team.
- Compliance: Ensure that all customer service activities comply with company policies and industry regulations.
- Continuous Improvement: Identify and recommend process improvements to enhance the overall customer experience.
Requirements:
- C1 English, Polish is a plus.
- Experience in a similar role or a background in customer service.
- Strong communication and interpersonal skills.
- Ability to motivate and inspire a team.
- Excellent problem-solving abilities.
- Experience with performance metrics and data analysis.
What We Offer:
- 575zl NET remote work allowance per month.
- Medicover medical healthcare.
- Medicover sport benefit systems.
- A positive atmosphere with excellent work-life balance.
- Opportunities to learn new skills and develop in your career.
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